You have 7 days from the date of delivery to claim for the return or exchange if :
The product is damaged, stained, defected or incomplete.
The product/s must be unused, in the original packaging with labels and protective stickers attached.
The product received does not match the size ordered.
Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.
This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way
To return an item, please email us at delorous3@gmail.com with the return reason and order details.
Once our customer support team approves the return you will be requested to send the parcel to, Delorous, Ecommerce Department, Shop No 6 Abdullah Center Near 7 Number Chungi Multan.
Please note that you are responsible for the cost of returning the items to us.
We aim to process all returns with 5-7 working days of receipt.
During busy periods please allow up to 14 working days for your return to be processed.
Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
In the case of REFUND shipping and handling charges will not be refunded.
The minimum period for processing refund is 7-10 working days depending on the mode of payment.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
On all orders above RS 1500/-
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